Service Execution Team Leader

We are seeking a leader who is eager to understand the customer and co-workers' needs, demands, and expectations in the market and wants to improve the business with a focus on customer satisfaction. You have a customer-oriented approach and the ability to create impact and influence improvement of the business.

Relevant experience and proven performance:

Eager to deliver customer value and excellence in operation.

Interested in home furnishing, people's life at home, and the IKEA product range.

Passion to lead business through people and having a strong belief in the individual potential to develop.

Energized by developing and supporting others to reach set goals.

Passion for logistics and working in a fast-paced and constantly changing omnichannel environment.

Good knowledge of retail and/or logistics processes, tools, and working methods.

Good knowledge of different leadership styles and how to adapt it according to needs and different situations.

Understanding of budget, cost, and key performance indicators and how to use them to plan, follow up, and steer the business.

Understanding and active usage of all IKEA manuals, and the relevant Standard Operating Procedures.

Good knowledge of service execution processes, frameworks, and guidelines.

Available to work also during weekends, early mornings, and late evenings.

As Service Execution Team Leader you are:

Accountable for assigned team's performance to secure a high performing daily operation connected to Service Execution for the unit including:

Maintain a clean, organized, and safe working environment throughout the unit and secure Service Execution Co-workers working in compliance with IKEA Code of Conduct, internal IKEA regulations, and local legislation related to health, safety, security, and the environment.

Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Service Execution team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession.

Do you think this would work for you?

We mentioned earlier that we want our employees to be happy and healthy.

It also means saying 'thank you'!

Our way of saying thank you:

There are many opportunities for career development  encourage and support our employees to try out different roles, move between functions, or even go abroad.