Business Process Specialist

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Primary Function of Position:

The Business Process Specialist will be responsible for improving the business processes and providing operations and system support to the Europe & World Wide Indirect Service business unit. This includes identifying, analyzing, testing, and developing new business system solutions in different business applications. Working with process owners and end users to identify continuous improvement opportunities and develop solutions to support process effectiveness and efficiencies.

Individual will also be responsible for representing department on assigned projects throughout their respective life cycles.

Roles and Responsibilities:

This position has responsibility and authority to:

• Leverage a strong understanding of Service business processes and business systems to design, optimize, and implement business processes that drive efficiency and innovation
• Analyze end users’ needs and requests and identify/recommend solutions using system standards and best practices
• Analyze production issues to determine root cause and provide recommendations to the IT development team
• Provide operational support to Service end users for daily functional responsibilities.
• Provide operational support to maintain master data (customer, price & material master)
• Maintain system tables and configurations
• Partner with IT and other cross-functional teams to resolve system issues and to define/develop future business requirements for any new system enhancement or process.
• Monitor, track, resolve, and elevate (as appropriate) system/application issues reported by users
• Evaluate metrics and processes to recommend productivity and efficiency improvements/enhancements while maintaining quality.
• Create and develop user requirements, functional specifications, and test plans.
• Conduct integration and user acceptance testing and provide guidance on new process
• Create and maintain training documentation for business processes.
• Provide operational and business system training to end users.
• Document and maintain standard operating procedures and associated reference documentation for key processes.
• Document and implement best practices for business processes.

Required Knowledge, Skills, and

Experience:

• Minimum of a bachelor’s degree
• 5+ years relevant work experience in Service environment preferred
• 2+ years of experience working in in a Service related function in medical device company preferred
• Proficient understanding of CRM & ERP business systems (Salesforce, SAP etc.)
• Proficient understanding of AI solutions – including AI Agents and automation toolsv(Automation Anywhere, UiPath etc.)
• Proficient understanding of process mining applications (MIMICA, AA…