Reservations Manager; m​/f

Introduction

Considered as one of the most traditional and oldest luxury hotel in Gstaad, LE GRAND BELLEVUE combines the luxury and the sophistication of a grand hotel with the charming atmosphere of a cozy country house.

• Handle professional telephone and written reservations
• Process all reservation requests efficiently
• Actively sell rooms and vouchers
• Create tailored offers for guests
• Maintain and update the guest database
• Provide guest service in three languages (German, French, English) and manage related correspondence
• Manage all reservation requests and bookings for groups post-contract, collaborating with sales and events teams
• Deliver professional customer service in compliance with LQA standards
• Implement strategies to enhance guest retention and drive repeat bookings through targeted marketing campaigns and exceptional service
• Conduct monthly commission checks for all OTAs and travel agencies
• Set rate codes for voucher sales
• Control pricing for group reservations
• Ensure timely processing of reservations, cancellations, and payments
• Maintain and oversee data accuracy in reservation systems

• Maximize revenue through effective pricing, inventory control, and strategies to boost occupancy
• Develop and implement flexible, competitive pricing strategies based on market analysis
• Perform detailed data analysis to identify trends, monitor performance indicators, and make informed revenue optimization decisions
• Collaborate with management to create the rooms revenue budget
• Continuously implement daily pricing, revenue, and yield management; actively up-sell and cross-sell

• At least two years of professional experience in the upscale hotel industry, ideally in the reservation area
• Good oral and written language skills (d/f/e)
• Good computer and MS Office skills
• Ideally Opera knowledge (Opera Cloud)
• Guest-oriented, professional work and sales talent

• Working at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps.
• Enjoy an inclusive hospitality culture where your dedication is recognized.
• Join us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry.
• Discover the world-famous mountain destination with a wide range of activities
• Employment conditions in accordance with L-GAV
• Get your accommodation in our staff houses in the surroundings on the hotel
• Select the half/full pension from our staff restaurant
• Be a hotel member of Swiss Deluxe Hotels group and enjoy discounted stay in the partners' hotels
• Enjoy the benefits and discounts of the YOURGSTAAD card over the station
• Get access to Brands for Employees and their plateform of deals