Front Office Supervisor; m​/w​/d

Overview / Überblick

We’re Fans. Are you?

Mandarin Oriental Palace, Luzern sucht eine:n Front Office Supervisor, um unser Team im Front Office Department zu verstärken.

Sind Sie ein:e Meister:in Ihres Fachs? Arbeiten Sie gerne in einem Team, das gemeinsam Erfolge feiert, dabei Integrität und Respekt zeigt und verantwortungsvoll handelt? Leben Sie eine Wachstumsmentalität? Wir laden Sie ein, ein Fan des Außergewöhnlichen zu werden.

Mandarin Oriental Palace Luzern is looking for a Front Office Supervisor to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Palace, Luzern is an iconic Belle Époque landmark, offering a premier luxury experience. The hotel comprises 136 rooms and suites, four restaurants, one bar together with a variety of meeting facilities, a Spa and a fitness room.

Based at the Mandarin Oriental Palace, Luzern, within the Rooms Division, the Front Office Supervisor is responsible for supporting the daily operations of the Front Desk team, ensuring a smooth and efficient guest arrival and departure experience.

As Front Office Supervisor, you will be responsible for the following duties:

• Overseeing daily shift operations to guarantee seamless service delivery and high guest satisfaction.
• Supporting and representing the Front Office Manager and Reception Manager in their absence.
• Managing guest check-ins and check-outs in a professional and welcoming manner.
• Assisting guests with a wide range of requests from billing inquiries to providing local recommendations and collaborating across departments to create memorable guest experiences.
• Training, coaching, and supporting Front Office Agents to maintain service excellence and team performance.
• Recording and monitoring guest preferences to anticipate needs and personalize future stays.
• Handling guest complaints professionally, taking ownership from initial contact through to resolution.

• Successfully completed vocational training in the hotel industry.
• Several years of leadership experience within the Front Office department, ideally in an upscale hospitality environment.
• Strong computer literacy, including solid knowledge of Property Management Systems (PMS).
• Excellent written and verbal communication skills, guests will approach you with both concerns and compliments, and you remain professional, approachable, and solution-oriented at all times.
• Strong organizational skills, flexibility, and a willingness to work weekends and public holidays.
• Impeccable manners, a well-groomed appearance, and a confident, positive presence.
• An open-minded attitude and strong team spirit.
• Fluency in German and English is required; additional foreign languages are considered an asset.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Hotels. As a member of the Swiss Deluxe Hotels you and your loved ones get to enjoy stays at many prestigious properties all across…