Night GEM; Guest Experience Maker - Six Senses Crans Montana - Crans-Montana

Duties and Responsibilities

• Manage the activities at the reception during the night shift.
• Ensure communications and follow-up with day shift on any issues, guest requests or special requirements.
• Review late arrivals, next day early arrivals and departures to plan for the next day's activities. Coordinate arrivals, departures and billing requirements.
• Run daily reports, run night audit reports, and select and block rooms for arriving guests.
• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
• Knowledge on room rates and suggesting upselling when necessary.
• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimizing rebates during check out and bid guest farewell.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

• High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.
• Fluent in English & French
• EU passport or valid Swiss work authorization required