Customer Service Representative

Key tasks:

• Order processing:
  Creation, handling, and tracking of customer orders and invoicing
• Handling of quotes and customer inquiries via phone and email
• Coordination of interfaces between our customers, distributors, sales managers, logistics, production, as well as the Regulatory Affairs and Finance departments
• Creation of compliant and complete export documents, their management, and ensuring correct export and import handling
• Maintenance of the ERP system in the order processing area
• Contribution to continuous improvement and process optimization

• Successfully completed vocational training in the fields of freight forwarding, international trade, or customs
• Experience in order processing and customer service
• Good written and spoken skills in English and German is a plus, any additional language is welcome
• Experience working with ERP systems and proficiency in MS Office tools
• Strong service orientation and solution-focused mindset

• Meaningful work on products that are life-saving or effectively support patient therapy
• Flat hierarchies, truly interdisciplinary work groups
• The opportunity to contribute ideas, actively participate, and make decisions

We do not accept any unsolicited applications from recruiters or recruitment agencies without a prior written agreement between both parties. Therefore, we will not beliable for any commission, fee, or expense for candidates submitted spontaneously. Any application sent without a prior agreement will be considered a direct application and will not be subject to any commission rights.