Customer Service Specialist; m​/f​/d

Customer Service Specialist (m/f/d)

Join our team at our location in Chiasso – flexible working conditions available (unlimited, full-time).

MF Group is the market leader in Switzerland in the Buy Now Pay Later sector, with monthly transaction volumes exceeding 50 million Swiss francs. 14 million customers have paid for goods and services by invoice using our payment methods. More than 3,000 merchants across Europe benefit from our partnership.

• Handling customer inquiries via phone and email
• Independently managing operational tasks related to account maintenance
• Managing and processing credit card requests
• Reviewing and supporting customers in cases of credit denial

• Commercial training or equivalent
• Native Italian speaker or excellent spoken and written Italian
• Excellent spoken and written French (mandatory)
• Good knowledge of German and experience in customer service are considered a plus

We are seeking team members who are motivated and eager to contribute to the continued growth of our business. Teamwork and social skills are just as important to us as a good sense of humor and a healthy dose of pragmatism. You can expect a dynamic and international work environment. Above‑average working conditions and a modern infrastructure complete our attractive offer.

Company: MF Group AG | Job : 285448

• We are committed to creating an inclusive environment and a culture of appreciation, enriched by our employee networks.
• Prioritize your health with supported sports and leisure activities.
• Take advantage of our numerous training and development opportunities! Enhance your skills with training offered by the Bertelsmann University, language courses, or leadership training.
• Benefit from our discounts on Bertelsmann products and financial incentives.
• With our diverse work models, you can tailor your work to your preferences. Take advantage of mobile office, flexible working hours, and part‑time models.