Strategic Account Manager

Job Type

Full-time

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to cutting‑edge technology, exceptional support, and collaborative user experiences. We are driven by our passion for innovation, growth, and bridging communication gaps in a diverse world. If you’re passionate about delivering technology‑driven solutions and building lasting client relationships while contributing to client growth,
Propio could be the ideal place for you.

The Strategic Account Manager will design and execute a comprehensive account management strategy focused on expanding existing relationships and positioning the company as each client’s primary and preferred partner. This role will also own a portfolio of key accounts, with direct responsibility for driving growth and achieving established revenue targets.

• Develop strategic plans to promote account growth and identify new business opportunities within existing and new divisions of assigned client’s company.
• Leverage and engage with the relevant people to further develop business opportunities. Close sales to generate new revenue according to agreed targets.
• Achieve and exceed sales quotas for both team and self, ensuring accurate and regular reporting of metrics and performance deliverables. Ensure proactive communications to Manager and the Executive team.
• Serve as the senior, central point of contact for liaison between selected external clients and internal operations/production team to develop account to generate additional revenue.
• Lead, develop, and coach assigned team to identify and successfully maintain existing revenue and generate new revenue on existing accounts while ensuring metrics are met and continuously exceeded.
• Provide technical, business and operational support to the sales team to support strategy planning, presentations, sales calls and preparation of RFP’s to ensure future revenue pipeline for account management.
• Manage and mitigate business risk to existing business streams for assigned clients; develop and deploy mitigation strategies and solutions with operational support.
• Identify leads and develop business opportunities.
• Other duties may be reasonably requested.

• 5 or more years’ experience in Translations and Localization Industry with experience of supporting clients across multiple sectors.
• Proven track record of consistently achieving and exceeding revenue targets both individually and through a team.
• Proven ability to develop and deliver value/benefit analysis to technical and business stakeholders.
• Experienced in solution sales to develop and maximize opportunities.
• Strategic, proactive planner and forward thinker who is self‑motivated.
• Familiarity with translation and localization solutions and services including web technologies, databases, etc.
• Excellent written and verbal communication skills.
• Ability to develop and maintain rapport with clients.