Sales & Events Coordinator

Sales & Events Coordinator (m/w/d)

Mandarin Oriental Palace, Luzern

Mandarin Oriental is an award‑winning luxury hotel group, known for its legendary service inspired by Asian heritage and cutting‑edge luxury experiences. The Mandarin Oriental Palace, Luzern is an iconic Belle Époque landmark offering 136 rooms and suites, four restaurants, one bar, meeting facilities, a spa and a fitness room.

Based within the Commercial Strategy Division, the Sales & Events Coordinator provides administrative and organisational support to the Sales, Groups & Events department.

• Provide administrative and organisational support to the Sales and Groups & Events department.
• Assist with client site inspections, sales appointments, and hosted visits as required.
• Prepare daily and weekly reports, work on PowerPoint presentations, raise internal forms, coordinate office supplies, and perform related tasks.
• Support the end‑to‑end coordination of group & event bookings, from initial enquiry through contracting, execution and post‑event or post‑stay follow‑up.
• Prepare and manage proposals, contracts, function sheets and related documentation with accuracy and attention to deadlines.
• Maintain accurate and up‑to‑date records within the sales and events management systems (HMS & Delphi).
• Liaise closely with internal departments to ensure seamless communication, operational readiness and successful delivery of group and event business.
• Track key deadlines including deposits, final payments, rooming lists and special client requirements.

• Previous experience in a similar administrative or event coordination role within a luxury hotel or hospitality environment preferred.
• Excellent organisational skills and ability to manage multiple priorities.
• Strong communication skills in German and English; additional languages are an asset.
• Proficient in Microsoft Office and event software systems.
• A positive attitude, flexibility and a passion for delivering exceptional service.

• Learning & Development – tailored programmes to support continuous growth.
• MOstay – complimentary nights and attractive rates for you and your loved ones.
• Health & Wellness – comprehensive benefits and wellness programmes worldwide.
• Swiss Deluxe Hotels – enjoy stays at prestigious properties across Switzerland.
• And much more!