Team Manager - Fashion Beauty

Overview

As a Team Manager in Fashion, Home & Beauty, you'll lead by example, driving performance and helping reshape M&S for the next‑generation of customers. You'll be on the shop floor, inspiring your team to deliver standout style, sharp service, and commercial results, even on the busiest days. This role is for people who move fast and continually raise the bar to deliver five‑star service.

• Own the department from layout and product to service and performance, making bold decisions to drive sales and service.
• Coach and develop the team, setting the pace, building capability, and creating a high‑performance culture focused, fast and collaborative.
• Use commercial insights to lead with confidence, understanding the numbers, trends and opportunities that will make the department thrive.
• Be flexible and agile in a transformation environment – things move fast and we need leaders who move faster.
• Drive profitability and sales, supporting the delivery of the Retail Plan and Store KPI’s.
• Assist in embedding the business transformation plan and change initiatives for the area.
• Deliver great standards and service by setting clear expectations with store colleagues and creating the right culture.
• Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
• Seek customer feedback and take action to deliver improvement, using data and insight to improve the in‑store experience, operation and performance.
• Recruit for the team, ensuring new starters have a brilliant onboarding experience and managing underperformance where required.
• Deliver operational excellence to maximise product availability, minimise stock and cash loss and maintain a safe and legal store environment.
• Support the delivery of Plan A and visual merchandising updates across all launches, events and campaigns.
• Build an active partnership with BIG, providing feedback and supporting the development of BIG reps.
• Deliver all line management activities in line with company process and policy.

• Ability to lead a team to deliver excellent customer service and KPI’s across the store.
• Strong understanding of commercial, visual, operational and people processes and systems.
• Good working knowledge of visual merchandising principles and a digital capability to use all systems.
• Knowledge of legal requirements across the area of accountability and the store.
• Proficiency in using data, MI and visual merchandising to identify commercial, cost savings and customer opportunities.
• Excellent communication and listening skills, inspiring, sharing knowledge and best practices.
• Resilience and ability to deliver under pressure, planning and reviewing across the week and the month.
• Strong relationship building with key stakeholders across the store and region.
• Continuous improvement mindset and adaptability to change, leading teams through change with a growth mindset.

• Successfully embed change for lasting commercial impact and results.
• Address resistance to change, supporting colleagues in adapting.
• Take ownership and accountability for the team’s success.
• Coach colleagues to accelerate performance and personal growth.
• Recognise high performance and support poor performers to improve.
• Communicate with clarity and openness, using technology and multiple channels.
• Use customer feedback and market trends to guide team work.
• Collaborate proactively with colleagues from across the business to find the best solutions for M&S.

• Customers
• Colleagues
• Store Leadership
• Regional Leadership
• BIG

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Are you ready to lead? Take your marks and get ready to apply.