Deputy Service Manager Wellbeing Services

Job summary

As a Deputy Service Manager
, you will work closely with the Swindon Wellbeing team providing guidance and support, as well as line management responsibilities. You will inform the future direction and development of the Swindon Wellbeing Specialist services, working closely with the Service Manager and Senior Leadership Team.

In this role, you will co‑lead and support the development of your team alongside the Service Manager, ensuring the delivery of recovery‑focused, high‑quality, safe, and person‑centred care that drives meaningful outcomes for the people who use our services.

You will play a key part in shaping the future direction of Swindon Wellbeing Services, working collaboratively with Directors and Commissioners both within the organisation and externally. With a strong focus on innovation, you will help lead the implementation of service improvements, embedding best practices and driving continuous quality enhancement.

You will build and maintain strong, effective relationships with key referrers, including Primary Care Networks and Secondary Care Services, ensuring open, two‑way engagement with stakeholders across the locality. Your understanding of local assets and resources will enable the development of holistic and flexible, place‑based support structures that are responsive to the needs of the local community.

As a leader, you’ll ensure staff are consistently supported and developed through a blend of on‑the‑job coaching, regular supervision, and appraisals, proactively identifying and addressing learning and development needs to build a confident and capable team.

Who we are

Swindon and Gloucestershire Mind provides advice and support to empower anyone in our local communities experiencing a mental health problem. We campaign to improve services, raise awareness, and promote understanding.

Our Vision: We will not give up until everyone experiencing a mental health problem gets both support and respect. Swindon and Gloucestershire Mind creates services where people are recognised, valued and supported.

• Selflessness We will act in the best interests of the people we support.
• Integrity We will be principled in our work.
• Objectivity We will act and take decisions impartially and fairly, without discrimination or bias.
• Accountability We will take responsibility for what we do and how we do it.
• Openness We will work and take decisions in an open and transparent manner.
• Honesty We will be truthful and reliable.
• Leadership We will model Swindon & Gloucestershire Minds values and lead by example in demonstrating organisational behaviours.

Swindon & Gloucestershire Mind is committed to promoting equality, diversity and we ensure that we are an inclusive organisation, where diversity is valued, respected, and built upon. We are committed to compliance with relevant equality legislation, the Equality Act 2010, Codes of Practice, and relevant best practice guidance.

Co‑lead and develop your team in partnership with the Service Manager, delivering recovery‑focused, high‑quality, safe, and person‑centred care that achieves positive outcomes for people using the service.

Contribute to the future direction and development of the Swindon Wellbeing Services, working closely with Directors and Commissioners both internally and externally.

Be part of a team that builds and sustains a positive, dynamic can‑do culture, making the organisation a great place to spend time.

Attend and contribute to regular team meetings to maintain effective communication and awareness of progress and development within the organisation and in mental health services in general.

Be prepared for, attend, and engage in staff meetings, supervision, appraisal and training as agreed with the wider organisation and your line manager.

To work closely with the Management and Senior Leadership Team (SLT).

Champion innovation and co‑lead the implementation of service enhancements, supporting the adoption of change, best practice, and continuous improvement.

Establish and maintain effective working relationships with key referrers, including Primary Care Networks and…