Eligibility Advisor

Date:
Mar 6, 2026

Location:

SWEETWATER, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey.

Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Eligibility Advisor I

Job Title: Eligibility Advisor I

Agency: Health & Human Services Commission

Department: TW Reg 02/09 EOAPD

Posting Number: 14662

Closing Date: 04/05/2026

Posting Audience: Internal and External

Occupational Category: Community and Social Services

Salary Range: $2,953.25 - $4,365.66

Pay Frequency: Monthly

Salary Group: TEXAS-B-13

Shift: Day

Telework: –

Travel: Up to 10%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Job Location City: SWEETWATER

Job Location Address: 100 E 3RD ST

Nearest Major Market: Abilene

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self‑sufficiency.

AES is built upon its core values of respect, ownership, collaboration, and integrity with a goal of delivering best‑in‑class customer service to clients and stakeholders.

Our staff are well organized, able to multi‑task, possess the ability to learn policy regulations, thrive in a challenging, fast‑paced, and evolving environment, have good communication skills, a positive attitude, strong work‑ethic and a desire to help others.

We want you to join our team!

The Eligibility Advisor I position consists of three job classifications:
Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker that establish eligibility for different financial and medical programs, including SNAP, TANF, MEPD and Medicaid.

The position is part of a career track. After a probationary period of one year, an Eligibility Advisor I may be considered for an upgrade to an Eligibility Advisor II position once performance requirements are met. Applicants with AES program eligibility experience as an Eligibility Advisor II or higher may be considered for rehire at the Eligibility Advisor II level within one year of the application date.

• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer‑based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and time frames.
• Perform other duties as assigned.

Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a highly stressful and fast‑paced environment under constant pressure to meet required deadlines.

• Use fact‑finding techniques to obtain, relate and evaluate information provided by applicants.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently by establishing priorities in accordance with importance…