Approvals Support Manager

Can you plan, prioritise and deliver high-quality work while adapting to changing demands?

Do you communicate clearly and build strong relationships with colleagues and stakeholders?

Have you got experience using Microsoft Office tools and an interest in developing new digital skills such as Power BI and Adobe Acrobat Pro DC?

If so, we’d love you to bring your skills and enthusiasm to our team.

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

• make roads safer

• improve services for our customers

• make road transport greener and healthier

• harness the potential of technology and data

• grow and level up the economy

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA.

We’re looking for a motivated and detail-focused Approvals Support Manager to join our team  this key role, you’ll support the Individual Vehicle Approval (IVA) and HGV/Trailer technical teams, acting as a vital link between internal and external stakeholders. You’ll manage scheme publications, maintain the Vehicle Approvals Knowledgebase, and ensure compliance with ISO standards and legislation. This is an exciting opportunity to help deliver a high-quality, compliant approval service that supports road safety and industry standards.

Your main responsibilities will include:

To manage IVA Scheme external technical publications on the  websitecreating new and amending existing publications with web and policy teams.

Programming, planning and co-ordinating activities ensuring objectives are deliveredmanage IVA Scheme and Customer Service Centre internal publications on the DVSA Intranet Collate and publish information, taking responsibility for collecting data and meeting publication deadlines.

Technical Interpretation (TI) and Technical Standard Enquiries (TSE) record control.

Provide guidance to processing staff to aid delivery of scheme objectives

Liaise with Service Desk and IT providers, negotiating delivery against requirements

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

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