Practice Manager

We are seeking an experienced and motivated Practice Managerto join our small, friendly team at Nicholl Street Medical Centre and provide strategic leadership and operational oversight across all aspects of the practice. The successful candidate will ensure the practice meets its agreedaims and objectives while playing a pivotal role in the delivery ofhigh-quality patient services, ensuring robust governance, smooth day-to-day operations, and a consistently patient-centred approach.

You will also overseefinancial management, resource planning, and regulatory compliance, ensuring the practice continues to thrive within an evolving NHS landscape.

• Provide strong, visible leadership to clinical and non-clinical teams.
• Manage the day-to-day running of the practice, ensuring safe, efficient and high-quality service delivery.
• Oversee financial processes including budgeting, forecasting, and monitoring expenditure.
• Ensure compliance with all statutory and contractual requirements, including information governance, health and safety, and Welsh regulatory standards.
• Lead on workforce planning, recruitment, HR processes and staff development.
• Maintain and develop practice policies, procedures and governance frameworks.
• Support the delivery of enhanced services and practice development initiatives.
• Work collaboratively with partners, clinicians, cluster colleagues and external stakeholders.
• Drive continuous improvement, innovation and adaptability in response to NHS targets and service changes.
• Ensure effective use of IT systems and digital tools to support operational efficiency.
• Demonstrable management experience, ideally within primary care or a comparable environment.
• Proven leadership skills with the ability to motivate and develop teams.
• Strong organisational and problem-solving abilities.
• Excellent communication skills at all levels.
• High competency in office IT systems and practice software.
• A proactive, resilient and adaptable approach to change.
• Vision, drive and a commitment to delivering outstanding patient care.

Nicholl Street Medical Centre is a relatively small practice based in the town centre and provides general medical services for 4,000 patients in the nearby Swansea area. Our team comprises 2 GP Partners, 2 Salaried GPs and 1 Practice Nurse who are supported by our reception and admin team. We are part of the City Cluster and benefit from a Paramedic and Mental Health Liaison Nurse who provide valuable services to our patient population.

• Oversee the day-to-day operations of the organisation, ensuring all staff fulfil their primary responsibilities.
• Provide clear leadership and guidance to all staff, ensuring adherence to practice policies and procedures.
• Provide functional management of all salaried clinical and administrative staff.
• Ensure staff implement a consistent, practice-wide approach to the management of all patient services.
• Act as an instrumental member of the general practice team, contributing to strategic and operational decision-making.
• Manage recruitment processes, including advertising, interviews, pre-employment checks and induction training.
• Lead workforce planning and develop, implement and embed an effective succession plan.
• Oversee disciplinary and grievance processes, ensuring fair resolution and maintaining oversight of staff welfare.
• Ensure compliance with HR legislation and employment standards.
• Ensure all staff receive appropriate training to perform their roles effectively.
  
  Implement and maintain a comprehensive staff development plan and training record.
• Review and update job descriptions and person specifications regularly to ensure legal compliance and role clarity.
• Identify and deliver team training where required.
• Undertake all mandatory training and ensure staff do the same.
• Manage financial operations including budgets, bank accounts, accounting systems and petty cash.
• Work with the Partners to maximise income and reduce expenditure.
• Maintain effective liaison with the practice accountant, ensuring accurate year-end accounts.
• Ensure the organisation has appropriate insurance cover.

• Experience of managing multidisciplinary teams.
• NHS or general practice experience.
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
• Understanding of Health and Safety requirements.
• HR understanding and experience.
• Experience of chairing meetings, producing agendas and minutes.
• Excellent communication skills (written, oral and presenting).
• Proven leadership skills.
• Competent in the use of MS Office products.
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• Ability to use own initiative, discretion, and sensitivity.
• Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Demonstrate personal…