Business Analyst

We are looking for a Business Analyst with a demonstrable track record of managing and delivering change and delivering IT and technology solution.

As part of our busy team, you will be joining our Technology and Data Directorate working with stakeholders at all levels to understand business needs, identify inefficiencies, and design solutions that deliver real value to our residents and teams.

This is a key role in helping us improve the quality, availability, and accessibility of information across the organisation.

We are looking for someone who brings a blend of technical expertise, analytical thinking, and a strong customer focus. Ideally, you will have:

• Proven experience of undertaking the responsibilities of a Business Analyst.
• A strong customer-focused and empathetic approach to working with people.
• The ability to work independently and collaboratively within a team, managing your workload effectively and making sound decisions to meet challenging deadlines.
• Excellent communication skills, with the self-awareness to tailor your approach to different audiences.
• A solid understanding of software development and a proven ability to define system and software solutions.
• Experience working with stakeholders and operational staff to gather requirements, develop strategy, and translate needs into actionable outcomes.
• Strong analytical skills with the ability to create designs and specifications based on requirements.
• Experience in documenting business processes, wireframes, user stories, and specifying requirements using a variety of methods.
• A track record of managing and delivering change within an organisation, supported by clear and concise documentation and recommendations.
• Knowledge of Microsoft enterprise solutions, particularly Dynamics, SharePoint, and Workflow software, along with specialist knowledge of hardware and software used across common platforms including Azure Dev Ops and Visio.

Reporting to the Technology Portfolio Manager, you will work closely with key stakeholders across the organisation to undertake full evaluation and analysis of business processes and systems. You will identify where existing constraints or inefficiencies exist, and proactively design and recommend solutions that deliver meaningful improvements.

You will gain a deep understanding of how systems and processes connect and overlap, identifying areas of waste and hand-offs, and helping to redefine workflows that support better service delivery to our residents.

Part of your responsibilities will include producing clear, high-quality documentation, contributing to change management efforts, and collaborating with internal teams and external suppliers to explore and understand technical capabilities and constraints.

Being a strong communicator is key who can build positive relationships across the organisation and beyond, adapting your approach to suit different audiences. You’ll be expected to provide a high quality, friendly, and customer‑orientated service, always demonstrating empathy, professionalism, and a commitment to continuous improvement.

For further information about the role please view the attached role profile in the recruitment pack.

We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd. We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group;

it underpins the way in which we operate.

Why not arrange an informal conversation with Gavin Jones, Technology Portfolio Manager on  and you can find out lots more in the recruitment pack.

In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. You’ll enjoy:

• Choice of Defined Contribution or Defined Benefit pension, both including 3x…