Service Desk Analyst

Location: Wales

Service Desk Analyst
📍 Newport
💰 Up to £30,000 DOE

What You'll Do:

Join a fast-growing support team delivering high-quality 1st and 2nd line technical support across a wide range of self-serve solutions. You'll be the first point of contact for customers, helping them stay up and running across both mobile and static platforms. You'll be part of a rotating shift pattern covering 8 AM to 8 PM, seven days a week, with occasional on-call responsibilities.

This is a hands-on, office-based role, offering excellent opportunities for growth as the team continues to scale.

What You'll Bring:

Previous experience in a customer-facing service desk role (2+ years)

Strong working knowledge of Windows OS and networking (DHCP, routing, wireless)

Familiarity with both Windows and Android environments (50/50 split)

Excellent communication skills and a 'customer first' mindset

Experience supporting Office 365 and troubleshooting common issues

Ability to remain calm under pressure and solve problems independently

A degree in an IT-related subject is highly desirable

Why You Should Apply:

This is a brilliant opportunity to join a tech-forward business where you'll have real impact. If you're passionate about delivering great customer support, want to work with the latest technologies, and thrive in a dynamic environment, we'd love to hear from you.

Ready to Apply?

Contact Lewis Allen to find out more.
Please apply with a CV and a cover letter outlining why you're perfect for the role.
Know someone great for the job? We offer a referral scheme, get in touch!

Note:

We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities