Senior Tenancy Support Worker

Role

Senior Tenancy Support Worker – Swansea

£13.17 per hour, £20,547.43 annually

25 hours per week, Monday to Friday

Permanent

As a Senior Tenancy Support Worker, you’ll work with service users to create person‑centred tenancy support plans, helping them maintain their homes and prevent homelessness. You will provide person‑centred support to our tenants, set up budget plans, understand and maximise their benefits entitlements, and support tenants to settle in their new homes. Work with tenants to build their resilience and enable their independence.

You’ll carry your own caseload, work flexibly in the community, and take a trauma‑informed approach. Maintaining accurate records within policies and legislation is also required.

You’ll be a compassionate, proactive individual with excellent communication skills and a commitment to equality and inclusion.

Essential requirements include:

• Experience providing person‑centred services and working with vulnerable adults
• Excellent people and communication skills
• Strong IT skills and a full driving licence with access to a vehicle
• Ability to work flexibly and undergo an Enhanced DBS check

We want you to live our values through your attitude and behaviours towards colleagues, tenants, and stakeholders. It is essential that you champion and demonstrate these values in all you do.

• Kind
• Trusting
• Accountable
• Innovative

We welcome previous experience working as Customer Assistant, Hospitality, Volunteer, Housing, Care Worker, Home Care Assistant, Health Care Assistant, Home Carer, Social Care Worker, Mental Health Support Worker, Mental Health Care Worker, Complex Support Worker, Substance Misuse Worker, Community Support Worker, or Voluntary Worker.

• 28 days annual leave (excluding Bank Holidays), rising to 33 with long service
• Free DBS
• Free Health Care Cash Plan
• 24/7 Employee Assistance Programme
• Eligibility to apply for a Blue Light Card
• Paid training
• Life Assurance 3× salary
• Pension scheme with up to 8% organisation match opt‑in
• Enhanced Sickness and Maternity/Paternity leave pay

Are you ready to make a real difference to people’s lives? We’d love to hear from you! Please feel welcome to contact Liz Jones, Team Leader, on  who will be happy to answer any questions you may have about this role.

We are a registered social landlord (RSL) based in Swansea. We were established in 1975 to meet the housing needs of families, older and more vulnerable people. We manage over 2,800 high‑quality affordable homes and provide a range of services – including the development of new homes – to people and communities across Swansea, Carmarthenshire, Neath and Port Talbot, Ceredigion and Pembrokeshire.

We are an ambitious and well‑established independent housing association with strong local roots, a reputation for providing quality homes and a track record for making a positive difference in our local communities.

Thursday 29th January 2026 at 12pm Noon