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Head of Multi-Channel Customer Service Centre

Job in Swansea, Swansea County, SA1, Wales, UK
Listing for: Driver and Vehicle Standards Agency (DVSA)
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
  • Management
Salary/Wage Range or Industry Benchmark: 125000 - 150000 GBP Yearly GBP 125000.00 150000.00 YEAR
Job Description & How to Apply Below
A governmental agency is seeking a Head of Customer Service Centre in Swansea, responsible for leading a multi-channel service and improving customer experience. You will manage operations across telephone, email, and emerging platforms while focusing on staff morale and service accreditation. Ideal candidates will have experience in leading customer service operations, ensuring consistency and quality in service delivery. This role includes excellent benefits like a Civil Service pension and opportunities for career development.
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