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Customer Service Rep HelpDesk/Support Bilingual Customer Success Mgr./ CSM

Travel Concierge & Customer Care Advisor

Job in Swansea, Swansea County, SA1, Wales, UK
Listing for: Virgin holidays
Full Time position
Listed on 2026-01-24
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR
Job Description & How to Apply Below
A leading travel company in Swansea is seeking a Customer Centre Advisor to support clients from booking to landing. The candidate will engage with customers over the phone, offering personalized assistance with bookings and queries. Duties involve listening carefully, recommending products that elevate customer experiences, and offering bonus opportunities for achieving targets. The ideal applicant has strong customer service skills, a warm phone manner, and the ability to turn challenges into opportunities.

Join a supportive team dedicated to providing exceptional service.
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