Receptionist - Llansamlet Surgery

We have an exciting opportunity to join our friendly and expanding primary care team, working part time as a Medical Receptionist in a busy GP Practice.

Our receptionists report to the Reception Team Manager and offer general assistance to the practice team and project a positive and friendly image to patients and visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

To remain calm and prioritise tasks whilst working in a busy environment, frequently dealing with competing demands from both patients and members of the practice team

Our friendly and expanding primary care team consists of 5 GP Partners, 3 Salaried GP's, Physiotherapist, Practice Nurses, HCSW and Administrative staff.

We are a busy GP Practice based in Llansamlet, Swansea.

The content of this Job Description represents an outline of the post only and is therefore not a precise catalogue of duties and responsibilities. The Job Description is therefore intended to be flexible and is subject to review and amendment in the light of changing circumstances, following consultation with the post holder.

Responsible To:
Reception Team Manager

When carrying out the following duties, it is the responsibility of the receptionist to:

Maintain confidentiality at all times with regards to members of the public and members of staff in accordance with the practices own policies.

As an employee of Llansamlet Surgery, you are legally responsible for all records that you gather, create or use as part of your work within the Practice (including patient health, financial, personal and administrative), whether paper based or on computer. All such records are considered public records and you have a legal duty of confidence to service users (even after leaving the practice).

You should consult the Practice Manager if you have any doubt as to the correct management of records with which you work.

Carry out procedures in a professional manner

Deal with people courteously

All employees of Llansamlet Surgery have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable the Practice to meet its own legal duties and to report any hazardous or defective equipment

Comply with in-house procedures and policies

Job Summary

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

To remain calm and prioritise tasks whilst working in a busy environment, frequently dealing with competing demands from both patients and members of the practice and attached team

Main Duties:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Managers/GP Partners dependent on current and evolving practice workload and staffing levels:

General Reception Duties

Open up premises and check heating, ventilation and lighting throughout the building

Computers and printers to be switched on in every room

Greeting and directing patients

Answering general inquiries, explaining surgery procedures

Making new and follow-up appointments

Ensuring an adequate supply of stationery is available in the consulting/treatment rooms and reception area.

Ventilating and tidying the waiting room as and when required

Registering new patients, according to practice procedure

Receive requests for new and repeat prescriptions and process them according to practice protocol

Ensure that the premises are properly secured before leaving in the evenings

Telephone Duties

Answering the telephone promptly, dealing with triage calls, taking messages

Signpost patients to the most appropriate service

Taking requests for home visits ensure that they are recorded properly on the computer and that doctor takes all calls

Directing…