Receptionist - Mumbles Medical Practice

We are looking for a receptionist to cover full time for 9 months maternity leave February to November 2026. The role could potentially lead to a permanent post on part-time hours.

Full-time Maternity cover. Candidates must be computer literate, knowledge of EMIS clinical system ready would be beneficial but full training will be provided. Good telephone manner however is essential preferably with previous experience in a surgery or NHS environment would be advantageous. Duties mainly include answering the telephone, reception desk, booking appointments, patient follow up for test results, processing of incoming correspondence.

Responsibilities:

Maintain and monitor the practice appointment system

Process personal, telephone, and e-requests for appointments

Answer incoming phone calls, transferring calls, or dealing with the callers requests appropriately

Initiating contact with and responding to, requests from patients, team members, and external agencies

Data entry of new and temporary registrations and relevant patient information as required

Manage all queries as necessary in an efficient manner

Monitor and maintain the reception area and notice boards

Provide general administrative support such as scanning, copying, supporting clinical team, etc

The role will give you a high level of exposure to many administrative tasks as you work closely with the practice team and is the perfect role for a talented administrator/receptionist who is keen to take on a new challenge within a fast-paced environment.

Mumbles Medical Practice is within walking distance of the pretty village of Mumbles which is full of character and charm to the west of Swansea Bay. The practice serves a patient population of 7700 patients. The current Practice team consists 5 Partners, Advanced Nurse Practitioner and 3 part-time nurses who are supported by the admin team.

Job Summary:

To provide administrative support and services to all members of the practice team.

Job responsibilities:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Management of appointment system

Ensure total familiarity with appointment systems including regular and incidental variations

Book appointments and recalls ensuring sufficient information is recorded

Monitor flow of patients into the waiting room

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits onto the triage screen, ensuring to carefully record all relevant details and referring to duty doctor where necessary.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required.

Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.

Administrative support

Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date and actions requested within the following system are dealt with in a timely manner.o Tasks

o Workflow Manager

o Docman

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to…