Receptionist, Administrative​/Clerical

To provide reception/ clerical support to the paediatric assessment unit in Morriston hospital. Welcoming patients and families to the unit. Booking patients in and maintaining records. Maintaining confidentiality at all times.

• Maintain records both manually and on computerised systems.
• Handling sensitive and confidential information, i.e. patient /staffing information, or service data etc.
• Deliver a client focussed service promoting good customer service and effective working relationships.
• Provide a clerical and word processing service associated with correspondence, reports, and other similar documentation as directed by the Manager.
• Provide clerical and administrative support during colleagues' absences due to annual leave and sickness.

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.

Communication Ensure effective communication and good working relationships with a wide range of staff at all levels of the organisation, including the Executive Directors, Senior Managers, officers and external partners/stakeholders, to ensure that processes and systems are in place for all areas of responsibility.

Provide reception duties, including receiving and greeting visitors in a courteous and professional manner and directing visitors as required.

Build and maintain strong influential relationships with internal and external stakeholders.

Utilise excellent communication when liaising directly with external organisations, i.e. Health Boards, Local Authorities, educational providers, Welsh Government, staff, or patients etc. to obtain or process requests for information and develop/maintain working relationships.

Ensure good customer service by providing a professional and effective service by dealing with queries from service users and staff on the telephone. Take accurate messages and ensure these are passed onto the appropriate person. To seek support, as required, when dealing with difficult situations or queries beyond own scope of knowledge.

Act with tact and diplomacy and discretion when subject nature is sensitive or contentious. Taking action and provide feedback as appropriate, ensuring that messages are relayed, and action is taken.

Screening all incoming calls and manage barriers to communication, remaining courteous, polite, and calm when dealing with aggression from members of the public, e.g. in relation to a complaint.

Planning and Design Arrange meetings or appointments, typing/distributing minutes as directed by the Manager.

Manage appointment for patients/staff or schedule meeting room bookings and use of IT/VC equipment in the meeting rooms, including uploading of presentations, etc. as required.

Management, Training & Leadership Maintain and improve own knowledge, learning and ability to excel in the role setting an example for others.

At all times the post holder will act in a professional, respectful, compassionate, and confidential way.

Take every reasonable opportunity to maintain and improve professional knowledge. Prepare for and take an active part in the PADR process in accordance with th Assist in maintaining own and others safety and security and ensure they are up to date with statutory and mandatory training.

Finance and Budget Responsible for monitoring and maintenance of office equipment within department, ensuring it remains in working order. Following policy and processes maintain and order stock as directed using the health boards system and maintain logs/records of equipment within the department, stationery ordering and.

Improvement, Monitoring, Policy/Service Development Solve delegated problems logically and make decisions appropriate to the level of the post.

Ensure that the reception and waiting areas are welcoming, tidy, and well presented at all times and that notice boards are kept up to date.

Make…