Universal Banker

Overview

POSITION TITLE
: UNIVERSAL BANKER

DEPARTMENT
: COMMUNITY BANKING/BRANCH ADMINISTRATION

FLEXIBLE WORK PROGRAM ELIGIBILITY CODE
: N/A

LEVEL
: 103

Bilingual:
Spanish/Portuguese a plus

FUNCTION
:

Under the direction of the Branch Manager, a Universal Banker is at the forefront of customer interactions as part of a branch-based team that provides high quality service that earns the long-term loyalty of our customers. Leverages communication skills and banking knowledge to engage with customers. Understand customers  needs, which will provide financial solutions and advice to resolve issues and help customers achieve their financial goals.

It is an all-encompassing role which requires the associate to provide banking products and services to new and existing customers. This individual is also responsible for opening new accounts, assisting customers in processing banking transactions. Responds to customer inquiries by promptly answering questions, resolving routine problems, or referring our customers and new business to the appropriate service personnel. This position may also include additional duties that vary dependent upon the Branch needs.

Demonstrates a willingness to do more than is required or expected by embracing the Bank s mission statement and core values, which will improve results and morale as well as create new opportunities.

NOTE:

This position can be a Float Universal Banker which has same requirements but functions under the direction of a Regional Manager supporting various locations as needed.

• Consistently provides quality service in a professional manner
• • Be the face of Bay Coast Bank, presenting a professional, friendly and helpful appearance with every interaction
  • Adheres to the Customer Centric service standards
  • Initiate contact and respond to customer inquiries by quickly and courteously answering questions and helping to resolve customer issues/problems according to the Bank s problem resolution procedures
• Strives to meet and exceed personal and branch goals
• • Embraces the Bank s commitment to Solutions by seeking and recognizing opportunities to refer new business to different areas of the Bank, Bay Coast Insurance, Plimoth Investment Advisors, Bay Coast Mortgage Company, Teamwork Funding, and Priority Funding
  • Behavior and performance align with the guiding principles and purpose that define the organization s mission (To provide exceptional service and solutions for our community), and core values (Take pride in what I do; Believe that what I do is important; Care about people; Have a positive attitude)
  • Use Salesforce to track identified tasks, leads, and opportunities. Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition
  • Knows features and benefits of Bay Coast Bank products
  • Engages in Relationship Development and Service activities and contribute directly to the success of the branch by recognizing and discovering customer needs and matching them with the Bank s products and services
  • Instructs and guides customers in the use of electronic products and services to ensure customers are well informed and comfortable using them
  • Seeks and promotes opportunities to provide Merchant Services and Elan credit card products to customers
  • Conducts business in a professional manner and maintains a neat, organized work area
  • Enthusiastically participates in and supports Bank-sponsored marketing initiatives, sales meetings, training programs and campaigns/contests
  • Serves as an active member of the customer service office team opening deposit accounts, taking loan applications
  • Accurately process teller transactions and maintain teller difference limits while adhering to bank procedures
• Cross-trained to support other departments such as ITM, Loan Servicing, Deposit Operations
• • Perform account maintenance, wire transfers, bond redemptions, safe deposit box services, foreign currency transactions and stop payments
  • Performs all daily Operational tasks including but not limited to:
  • End of Day Balancing
  • Performs All banking transactions
  • Night deposits, subject to verification bags
  • Loan applications
• Assists in the proving of the ITM/ATM machine
• Issue…