Personal Lines Csr

Position Title

Personal Lines Customer Service Representative (CSR)

Fall River, MA:
Bay Coast Insurance, LLC

• In-Office position (may work from any branch location)
• Full-time, nonexempt

If you're the kind of person who answers the phone with confidence, enjoys solving problems on the fly, and can tell the difference between "this I can handle" and "this needs to be routed properly", keep reading.

Bay Coast Insurance is looking for a Personal Lines Customer Service Representative to join our Quick Assistance Team - the frontline of our agency.

You’ll be the first voice our clients hear when they call in. Your job is to:

• Answer incoming calls and/or walk-ins to the agency
• Quickly identify why the customer is calling (or is at the office)
• Either handle the request or transfer the right person

If it’s fast‑paced, time‑sensitive, and keeps the agency running smoothly - this team owns it.

• All incoming calls
• Binder requests
• Payment and billing questions
• Mortgagee changes
• Dealership phone calls and insurance verifications
• Late fee questions
• Cancellations for non-payment and reinstatements
• , document requests, and other quick‑turn service items
• Accurate documentation of every call and transaction in our agency system

You’ll work closely with Account Managers and Producers, allowing them to focus on complex servicing and sales while you keep things moving.

• Strong communication skills (especially on the phone)
• Ability to multitask and stay organized in a high‑volume environment
• Good judgement - knowing when to resolve a call and when to elevate
• Comfort using computer systems and learning new software
• Prior insurance experience is a plus, but we’re willing to train the right person.

• A structured, team‑oriented environment
• Consistent workflows and clear expectations
• Hands‑on training and ongoing support
• Competitive compensation and benefits package
• Professional development opportunities and educational seminars
• A supportive team culture that values your ideas and contributions

Join a company that believes in taking pride in what we do, caring about people, and having a positive attitude every day.