Recovery Officer

Position: Income Recovery Officer
Income Recovery OfficerSwanley, KentFixed Term - 3 MonthsFull Time£34,552 AnnualA fantastic opportunity has arisen for an experienced Income Recovery Officer to join a Housing Association in Swanley, Kent, supporting effective rent and service charge collection within a leasehold service and helping to maximise income while sustaining tenancies.THE ROLEAs an Income Recovery Officer, you will be responsible for managing income recovery across a leasehold portfolio, ensuring arrears are reduced and residents are supported to maintain their financial commitments.

• Manage rent and service charge arrears across a defined leasehold patch
• Engage proactively with residents to agree and monitor affordable repayment plans
• Take early intervention action to prevent arrears escalation
• Prepare and progress cases for legal action where necessary
• Liaise with internal teams, legal services, and external agencies
• Provide clear advice on payment options, benefits, and financial support
• Maintain accurate case notes and ensure compliance with policies and procedures

THE CANDIDATEThe successful candidate will have previous experience working in an income recovery or rent arrears role within a housing environment.

• Proven experience in rent or service charge arrears management
• Strong knowledge of housing legislation and income recovery processes
• Confident communication skills with the ability to handle difficult conversations
• Experience negotiating and monitoring repayment arrangements
• Good IT skills and experience using housing management systems
• Full UK Driving License and access to own vehicle

THE CONTRACTWorking Hours:37hours per week9:00-17:00 Monday-FridayLength of Contract:Fixed Term - 3 MonthsRate:£34,552 per year, plus benefitsHOW TO APPLYIf interested in this role, please apply directly or email .uk or call and ask for Beth to discuss further

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