Sales Account Manager

Join to apply for the Sales Account Manager role at First Fence Ltd

Welcome to First Fence – where security meets innovation! Our team is driven to provide unbeatable service at competitive prices, exceeding customer expectations.

Salary: £32,877.90 per annum, plus bonus and commission
Hours: 42.5 hours per week, Monday to Friday, 08:00-18:00
Location: Swadlincote

• Same‑day delivery across the UK
• Six strategic locations, including our National Distribution Centre
• Extraordinary growth since 2010
• Cycle to Work Scheme
  Holistic Wellbeing Platform
  24/7 Employee Assist Programme
  33 Days Annual Leave (inclusive of Bank Holidays)
  Employee Product Discounts
  Recognition Rewards
  Holiday Purchase Scheme

Reporting to the Sales Manager, the Sales Account Manager will play a vital role in developing and growing a select list of customer accounts. You will positively promote our products and services, collaborate with other departments, and maintain professional relationships aligned with First Fence’s core values.

• Build and maintain strong relationships with key accounts, providing support and resolving issues promptly.
• Execute sales strategies, increase revenue through upselling/cross‑selling, and achieve sales targets.
• Develop account plans, forecast sales, analyse market trends, and identify opportunities.
• Negotiate terms, manage contracts, and ensure compliance.
• Coordinate with internal teams, provide feedback, and ensure a seamless client experience.
• Educate clients, provide resources, and maximise the use of offerings.
• Track KPIs, use data for insights, and drive improvement.
• Implement loyalty programs, monitor satisfaction, and retain clients.
• Proactively address issues, manage critical situations, and ensure customer service excellence.
• Adhere to regulations, maintain accurate records, and ensure accountability.

• Strong interpersonal skills with the ability to build trust with clients.
• Proven sales experience, effective negotiation skills, and a track record of achieving sales targets.
• Strong organisational skills; ability to manage multiple accounts and understand account planning processes.
• Ability to analyse market trends, identify opportunities, and assess risks.
• Excellent verbal and written communication skills, including the ability to present information effectively.
• Ability to identify and resolve issues efficiently and effectively.
• Familiarity with CRM systems, sales tools, and relevant industry software.
• Ability to analyse data, interpret trends, and use insights to drive decision‑making.
• Strong customer service skills, empathy, and a commitment to providing exceptional service.
• Adaptability to changing market conditions and client needs.
• Ability to collaborate effectively with colleagues across different departments.

Join us for a career beyond ordinary! We value your well‑being and success and offer a lifestyle that goes beyond just a job.

At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We promote a culture that celebrates individual differences and embraces a wide range of perspectives. We stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, and we provide equal opportunities for career growth and development.

By joining our team, you become part of a vibrant and inclusive community where your unique contributions are valued.