Support Worker Crisis Drop-In Service

Support Worker - Swadlincote Crisis Support Drop-In Service

PLEASE NOTE although the contract length is listed as 1 month, there is potential extension of the contract until 31st March 2027 pending confirmation.

The CSDI Support Worker role is to be a key member of the team delivering the Mental Health CSDI Service on Fridays, Saturdays and Sundays,alongside Peer Support Volunteers. Support Workers are responsible for providing one-to-one and group support to CSDI attendees in an empathetic,non-judgemental, person-centred manner. There will be two Support Workers working each CSDI session.

The CSDI service is an inclusive and supportive out-of-hours crisis service. It provides a safe and welcoming alternative to A&E for anyperson who self-defines as needing immediate help with their mental health and emotional wellbeing. It is designed to provide support to people experiencing amental health crisis to de-escalate, re-centre and re-focus in a safe,non-medicalised environment.

Following training, CSDI Support Workers will be responsible for delivering the service to clients who arrive at the CSDI in emotional distress, including assessing, monitoring and supporting those individuals on a one-to-one basis and via appropriate group work.

Derbyshire Mind is your local independent mental health charity. We provide a range of community mental health and wellbeing services designed to support people with mental health problems, improve mental health and wellbeing and to help promote better mental health and wellbeing for all throughout the population of Derby and Derbyshire.

Main Duties and Responsibilities

1.To deliver the CSDI service by providing person-centred mental health support and information to people across the locality who may have otherwise had to attend A&E for help. This will include providing asupportive and safe environment, supporting clients to identifytheirindividual needs, providing advice and information, and, in partnership withthe client, agree flexible and realistic crisis support and safety plans and encouraging positive steps towards management of crisis and future crisis prevention.

2.To follow the agreed CSDI service systems, processes and procedures.

3.To proactively recognise the indicators of deteriorating mental health and facilitate appropriate action, while liaising with relevant agenciese.g. 999, On-Call Teams, CMHTs, etc.

4.To signpost and refer clients to local services, so that theycan support and improve their mental health and hopefully not reach crisis point again.

5.To accurately record client discussions, individual and group observations on the relevant client notes on the database, following theguidance of GDPR. Ensuring that any issues are reported to the Senior Support Worker promptly.

6.To liaise with the Senior Support Worker, Services Lead, orother appropriate person to ensure the safety of clients and staff/volunteers as required.

7.To record and evaluate the impact of interventions using agreed feedback and evaluation tools.

8.To support and encourage the Peer Support Volunteer members ofthe team.

9.To work collaboratively with the on-shift team, sharing responsibilities appropriately and maintaining good channels of communication and information sharing with all team members.

10.To ensure the service remains operational by being punctual,flexible and working with colleagues to cover gaps in the rota caused by team annual leave and sickness.

11.To work positively as part of Derbyshire Mind and the wider multi-disciplinary and multi-agency crisis alternatives team.

12.To proactively contribute to the continuous improvement of the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.

13.To contribute to the ongoing co-production of the service by supporting service users with Lived Experience to be involved in the design,review, and continuous improvement of the service.

14.To help ensure the service is, and remains, accessible to all individuals and groups e.g. younger adults, women with children, racialisedcommunities, veterans and groups who may have more difficulty in accessing mental health services.

15.To participate in research, audit and evaluation as required.

Supervision,Training, Meetings, and Support

16.To undertake specific and specialised training provided by Derbyshire Mind, in order to support the vulnerable cohort of clients.

17.To attend and actively participate in regular one-to-ones, team meetings, and clinical supervision.

18.To participate in Individual Performance Review and Personal Development plans, and to undertake training and development as identified within these discussions and as indicated by the requirements of the post.

19.To be proactive in reviewing and evaluating own personal performance and identifying areas for improvement and development.

General

20.Provide cover for other members of the wider CSDI team and potentially other CSDI teams across…