Delivery Center Coordinator

Home Delivery Center Coordinator

Crate and Barrel is looking for a Home Delivery Center Coordinator to serve as a vital link between the company and the third‑party service provider at the home delivery center. This role involves coordinating the movement of freight, liaising with internal stakeholders, drivers, vendors, customers, and contracted carriers, and ensuring timely, cost‑efficient delivery.

• Manage the shipment and routing of outbound freight to ensure cost‑efficient and timely delivery of product
• Research and compare transportation methods, investigating cost and performance
• Liaise with internal stakeholders, drivers, vendors, customers, and contracted carriers to plan freight movement
• Handle and resolve escalated customer service issues directly with customers
• Investigate and resolve issues related to damages, shortages, and overages
• Rotate through different departments as necessary to meet business demands
• Participate in ongoing training regarding technology upgrades and new systems
• Coordinate meetings and communications between cross‑dock, stores, drivers, and the Distribution Center to maintain high service level
• Train and monitor third‑party contractors on Crate and Barrel delivery procedures and compliance
• Promote strong teamwork by working safely, effectively, respectfully, and efficiently with all associates
• Ensure all customers receive exceptional service
• Perform job tasks assigned by leadership to achieve daily productivity and quality goals

• Strong problem‑solving and analytical skills
• High attention to detail
• Computer literate (e.g., Google OS)
• Clerical, word‑processing, and office skills
• Mechanical aptitude to assemble furniture pieces
• Full understanding of training and communication resources relevant to the position
• Aware of loss prevention, security, and safety guidelines in the Company Code of Conduct and Associate Policy manuals
• Good communication skills
• Ability to work in a team environment
• Basic English language proficiency

• A minimum of 1+ year of related work experience
• Customer service experience

• Entry level

• Full‑time

• Other

• Retail

Location:

Suwanee, GA