Lead Installation Technician

South Western Communications

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best‑in‑class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration.

At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.

Reports to: Project Manager

Employment Type: Full‑Time, Hourly, Full Benefit Package including 401k

Description of Duties: The Lead Installation Technician is responsible for installing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The Lead Installation Technician assists the Project Manager during the project and supervises Installers during the installation phase of the project. All installations must meet the highest quality standards set forth by South Western Communications (SWC) while assuring a professional and safe working environment.

The Lead Installation Technician is responsible for communicating system performance to the Project Manager & other project stakeholders.

• Responsible for the installation of field wiring and the final hookup of electronics equipment for new and retrofit jobs.
• Represents the Project Manager at job site meetings.
• Makes site visits to check on job progress and progress of other trades as it relates to SWC’s ability to meet job specifications.
• Provides on‑site supervision for subcontractors.
• Maintains construction schedule and coordinates task scheduling with other trades.
• Assists management in monthly forecasting.
• Operates in accordance with applicable Company policies/procedures and Federal/State laws.
• May perform supervisory responsibilities such as interviewing, hiring, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Supervises and mentors new installers with on‑the‑job training.
• Schedules employees for jobs.
• Tests and documents findings for all installations.
• Reads and interprets wiring diagrams, schematics, and blueprints.
• Operates test equipment:
  Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter.
• Tracks time sheets, installation tickets and inventory items accurately.
• Complies with company’s and customer’s safety program.
• Researches and obtains information on position‑specific training opportunities.
• Demonstrates understanding of all products provided by SWC.
• Specializes in the installation, programming and troubleshooting of A/V, Intercom, CCTV and Access Control systems.
• Performs other duties as required or assigned by company management.

Accountability: The Lead Installation Technician will be accountable to the Project Manager. Secondary accountability will be to the Regional Manager and customers of the company.

Travel: Some out‑of‑town trips may be required.

• Excellent written and verbal communication skills.
• Responsibility, self‑motivation, self‑starter, personable and well‑organized.
• Superior customer service skills to deal with both internal and external customers.
• Ability to manage multiple tasks simultaneously.
• Strong interpersonal skills; ability to work with diverse groups.
• Proficiency in the use of personal computers including MS Word, Excel, Outlook, and Teams.
• Ability to demonstrate planning, organizing and implementing skills to ensure successful completion of a project by a specific due date.
• Ability to effectively handle stressful situations.
• Ability to read and effectively interpret general business documentation.
• Valid and current driver’s license.

Minimum:
High school graduate. Must be able to read and write at Basic English proficiency. Must…