Application Specialist

Inside Application Specialist – Hartfiel Automation

Location:

Suwanee, GA. Base pay range: $60,000 – $85,000 per year.

As a critical member of sales teams, this role supports the efforts of outside sales engineers and directly provides superior service to our customers. Responsibilities include processing orders, providing quotes, and communicating technical expertise to customers and the sales team via phone, fax, or email.

Associate degree from accredited college or technical school and one to three years experience in Customer Service or related field is desired. A Fluid Power degree or Bachelor’s degree in mechanical or electrical engineering is desired. Experience with CAD software is preferred.

• Maintains and builds customer relationships via phone, fax or email by providing superior customer service. This involves processing orders, facilitating returns, and working through technical questions and complaints.
• Assists Outside Sales teammates and customers with solution design and machined/fabricated parts for custom assemblies.
• Creates technical documentation for custom-designed products.
• Estimates date of delivery to customers based on knowledge of vendors’ production and delivery schedules.
• Researches and discovers technical solutions to best solve customer problems or needs.
• Develops and maintains technical proficiency in design and operation of Hartfiel’s core product lines.
• Calms customers or situations by taking responsibility and helping them.
• Supports Outside Sales teammates with quotes, research, product sourcing, and sales leads.
• Prepares customer information for entry into the customer database.
• Develops and maintains relationships with suppliers as necessary.
• Schedules appointments for outside sales staff and visits customers based on project needs and absence of outside teammates.
• Receives inbound calls and converts them into additional opportunities, soliciting sale of new products and services.
• Serves as a supplier delegate.
• Tracks stock levels of customer-specific inventory.
• Attends and participates in weekly team funnel meetings.
• Other miscellaneous duties as assigned by supervisor.
• Follows all quality processes and procedures as established by Hartfiel Automation.
• Operates within the intended framework of Hartfiel Automation’s mission, values, and vision statements.

Entry level

Full‑time

Information Technology