Customer Service Representative

Looking for a place to GROW? At Peachtree Pest Control, we pride ourselves on offering the most effective and efficient pest control management solutions to residents and business owners across the Atlanta, Augusta, Fayetteville, Woodstock, Suwanee, Marietta, Hiram, South Carolina, and North Carolina areas. With over 47 years of experience, our team delivers custom‑tailored solutions that exceed industry standards, regardless of job size or whether you need residential or commercial services.

We are passionate about service, experts in our industry, and dedicated to building lifelong careers. We seek service‑minded individuals who want to be the best of the best and desire a career, not just a job. We pledge to help your development with ongoing opportunities in a safety‑first environment. If you share our commitment to growth, let’s take this journey together!

Health and Well‑Being

• Blue Cross Blue Shield medical plan options
• Delta dental and vision insurance options
• Medical, Dental and Vision insurance effective 1st of the month following 30 days of employment
• Prescription drug program
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans
• New York Life supplemental insurance options (effective 1st of the month following 60 days of employment)
• New York Life employee assistance programs

Financial Security

• Competitive hourly compensation
• 401(k) savings plans
• Life insurance and short‑term disability 100% company‑paid (with options to buy up)
• Long‑term disability, accident, critical illness, and hospital indemnity insurance options

Work/Life Balance

• Full‑time, year‑round employment
• Paid training
• Paid time off
• Peer‑to‑peer employee recognition program
• Opportunities for advancement

Monday – Friday 8 am – 5 pm

Compensation: $16‑$18 per hour

Our Service Representatives are responsible for providing exceptional service to our customers over the phone.

• Manage a large volume of customer communications through incoming calls, emails, and online.
• Answer approximately 75‑100 inbound phone calls per day.
• Use software system to research, route, and process calls successfully.
• Respond to customer inquiries, answer questions, organize and schedule service appointments.
• Resolve service problems by clarifying the complaint, determining the cause, selecting, and explaining the best solution to expedite the correction or adjustment and ensure satisfactory resolution.
• Record and note all call results and actions taken.
• Sell start‑up services and explain service programs to current and potential customers.
• Renew current customer accounts.
• Maintain customer accounts by checking and recording account information in software.
• Set up, adjust, and terminate services in software.
• Organize and schedule new construction installations and closings.
• Receive customer payments.
• Upload and catalog documents, contracts, and service orders into customer accounts.
• Communicate with field services personnel, managers, and other department team members daily.
• Maintain open communication for a positive and effective work culture.

• Excellent phone interaction skills and active listening.
• Exceptional organizational skills, superb accuracy, and attention to detail.
• Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, managers, supervisors, and team leaders daily.
• Ability to collaborate with other departments to ensure customer satisfaction.
• Excellent keyboard and data entry skills.
• Strong problem‑solving skills.
• Ability to learn customer service software.
• Positive, outgoing team player.

• Must be at least 18 years old.
• Must have a high school diploma or equivalent.
• Must be able to type a minimum of 35 WPM.
• Proficient with Microsoft Word, Outlook, and Excel.

Anticimex is a global pest control organization with a mission to be the global leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity.

Knowing what to expect when job hunting is always a welcome relief. The process for this position includes the following steps:

• Application submission
• Short phone interview
• Interview in person
• Offer call
• Criminal background check & drug screening
• Official start date confirmed
• Welcome!

EOE/M/F/Vet/Disabled

Anticimex Inc is a Drug‑Free Workplace

Job Type: Full‑time

Salary: $16.00 – $18.00 per hour

• 401(k) (100% matching up to 4%)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

• Driver's license (required)

Onsite