Warranty Customer Service Rep

Source International, a manufacturer of custom seating products for the office furniture industry, needs a highly motivated Warranty Customer Service Representative to join our team in Sutton, MA. We provide a high-end product to a fast paced and competitive industry. A Warranty Customer Service job involves handling customer inquiries and processing claims for product, requiring strong communication, problem‑solving, coordinating repairs/replacements, and ensuring policy adherence while maintaining records.

• Position entails a high amount of customer interaction via email and over the phone.
• Review, prepare, and submit warranty claims, ensuring accuracy and compliance with manufacturer/company guidelines.
• Coordinate with internal teams (sales, operations, engineering) or external parties (technicians, manufacturers) for repairs, replacements. Keep Manager informed of important developments, potential problems and related information necessary.

• High School Diploma / GED.
• Minimum 1‑2 years’ experience in customer service/call center environment.
• Highly organized, follows instructions, and works independently.
• Proven ability to prioritize and meet deadlines, with a high level of attention to detail and ability to handle multiple deadlines simultaneously.
• Excellent communication skills and professional manner.
• Team player with a positive attitude.
• Successfully completes a drug and background screening.
• Work schedule is Monday‑Friday 8:30am to 5:00pm. In‑person position located in Sutton, MA.

• Mobility necessary to perform a variety of tasks that involve standing, walking, sitting, stooping, kneeling, bending, and twisting, possibly reaching chest high and overhead for materials.
• Ability to lift/move/pull 10‑50lbs occasionally throughout the day.
• Ability to hear adequately on the phone or in person and in group settings.
• Vision:
  Requires close visual acuity, color vision, and depth perception.

The salary range for this hourly position is $22.00 to $24.00 based on experience.

All your information will be kept confidential according to EEO guidelines.