Patient Pathway Co-ordinator - Haematology

Overview

Are you highly organised, people-focused and motivated by making a real difference to patient care? Join our team as a Patient Pathway Co-ordinator and play a vital role in shaping every patient's hospital experience at King's Mill Hospital and Newark Hospital. In this fast-paced and rewarding role, you'll be at the heart of the patient journey — coordinating care from first referral through to discharge.

Acting as the key point of contact for patients, consultants and clinical teams, you'll ensure appointments, clinics and treatments are planned seamlessly, waiting times are actively managed, and patients feel informed, supported and confident at every stage.

No two days are the same. You'll work closely with Consultant teams to manage clinics and theatre schedules, monitor patient pathways against national targets, resolve issues proactively and keep everything running smoothly behind the scenes. Your attention to detail, strong IT skills and excellent communication will help deliver outstanding patient experiences while supporting the Trust to meet performance standards.

This role is perfect for someone who thrives on responsibility, enjoys working as part of a supportive team and takes pride in delivering high-quality service. If you're looking for a role where your organisational skills, initiative and compassion truly matter — and where you can see the impact of your work every day — we'd love to hear from you.

To understand the role in more detail, please refer to the attached job description and person specification.

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire. We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated.

We expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

• Date posted: 08 January 2026
• Pay scheme:
  Agenda for change
• Band:
  Band 3
• Salary: £24,937 to £26,598 a year per annum
• Contract:
  Permanent
• Working pattern:
  Full-time, Part-time, Job share, Flexible working
• Reference number: 214-MED-7675637
• Job locations:
  King's Mill Hospital, Mansfield Road, Sutton in Ashfield, NG17 4JL

Job responsibilities:

To understand the role in more detail, please refer to the attached job description and person specification.

Knowledge

• Essential:
  Computer literate, with experience of using a keyboard with a high level of accuracy.
• Essential:
  Knowledge of NHS or service provider in general
• Essential:
  Thorough knowledge of healthcare or other administrative systems and processes
• Essential:
  Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
• Essential:
  Experience of using a full range of IT/Patient data systems
• Essential:
  Confidentiality and Data Protection
• Essential:
  Health and Safety
• Essential:
  Equality and diversity

Desirable

• Sound office clerical background providing knowledge of relevant procedures
• Experience of using a full range of IT/Patient data systems - As applicable to speciality

Qualifications

• Essential:
  Good general education with GCSE English at grade C or above or equivalent qualification / experience.
• Essential: RSA II (or equivalent)

Desirable

• Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
• NVQ in Customer Care
• Institute of Health Records & Information
• Management Diploma (IHRIM)
• European Computer Driving Licence
• Shorthand speeds of 80wpm

Further Training

• Essential:
  On the job…