Customer Service Operator; Commercial

Overview

Due to an expansion in business we are seeking a dedicated Customer Service Operator to assist the manufacturing operation at our client based in Huthwaite.

Reporting to the Sales Order Processing Manager the role is to handle Customer issues, day to day entry into the complaints system and support any incoming glass price requests to provide a proactive service experience for all customers and support any other departmental functions as directed.

Duties will include accuracy of data input, providing a 24hr response time, providing quotations where necessary, understanding Customer specification and requirements quickly and efficiently, and liaising with all internal departments to ensure Customers expectations are met.

• Accurate in data entry with a high attention to detail
• Observant with the ability to spot discrepancies.
• Excellent organisation and time management.
• A good communicator.
• Self‑motivated, courteous and have a good telephone manner.
• Ability to enable customers to talk through their needs.
• Able to work under pressure and to tight deadlines.
• Able to understand technical requirements and process effectively and accurately.
• Computer Literate.
• Must be willing to undertake any training requirements commensurate to the post.

Previous experience within a manufacturing setting is essential to this role, preferably within order processing or customer services.

Candidates without the relevant experience cannot be considered.