Customer Service Operator; Commercial

Overview

Due to an expansion in business we are seeking a dedicated Customer Service Operator to assist the manufacturing operation at our client based in Huthwaite. Reporting to the Sales Order Processing Manager, the role is to handle Customer issues, day‑to‑day entry into the complaints system and support any incoming glass price requests. Provide a proactive service experience for all customers and support any other departmental functions as directed.

• Ensure accuracy of data input.
• Provide a 24‑hour response time to customer inquiries.
• Provide quotations where necessary.
• Understand Customer specification and requirements quickly and efficiently.
• Liaise with all internal departments to ensure Customer expectations are met.
• Handle customer issues via the complaints system.
• Support incoming glass price requests.

• Accurate in data entry with a high attention to detail.
• Observant and able to spot discrepancies.
• Excellent organisation and time management.
• Good communication and telephone manner; self‑motivated, courteous.
• Ability to help customers talk through their needs.
• Able to work under pressure and to tight deadlines.
• Understanding of technical requirements and processing efficiently and accurately.
• Computer literate.
• Willing to undertake any training requirements commensurate to the post.
• Previous experience within a manufacturing setting is essential, preferably within order processing or customer services.
• Candidates without relevant experience will not be considered.

• Entry level

• Full‑time

• Other
• Administrative and Support Services

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