Tenancy Services Co-ordinator

Job Category:
Housing

Location:

Ashfield District Council, Urban Road, Kirkby, Nottingham, Nottinghamshire, NG178DA

Hours per week: 37 –

Start date:

Immediate Start – Salary: £13.68

To support the work of the Tenancy/Estates Team by undertaking a range of tasks which contribute to an effective service provision within Housing Management.

• Undertake specialist activities in accordance with pre-determined procedures, instructions and standards to support the effective provision of housing management.
• Maintain an effective appointment system for Officers in response to complaints, enquiries and requests for service and plan/coordinate a programme of housing surgeries, estate inspections, new tenant visits and introductory tenancy reviews.
• To administer and receive requests for mutual exchanges, successions, assignment of tenancies and permissions to enable Housing Officers to determine approval/refusal.
• To initiate outgoing calls and enquiry responses and encourage customer feedback in order to improve customer services.
• As required, undertake reception duties, deal with telephone and personal enquiries and provide housing advice to ensure effective delivery of the tenancy/estate management service.
• To support the Housing Officers in relevant visits such as inspections, safe and well checks and other tenancy visits as and when required.
• To administer and process TV licences, requests for keys/fobs, screening requests and any other requests/referrals relevant to the Section.
• Assist with the review and refurbishment of Sheltered Schemes.

• Excellent interpersonal skills (face to face and telephone) – Assessment:
  Application form/interview.
• Excellent communication skills (verbal/written/face to face) – Assessment:
  Application form/interview.
• Ability to use own initiative to organise and prioritise workload, organisational skills with a systematic and methodical approach to work and attention to detail/accuracy.
• Extensive IT skills in all Microsoft Office Applications (Word, Excel, Access etc.) – Assessment:
  Application form/Test.
• Ability to work on own initiative with minimal supervision.
• Understanding of social housing related issues and effects on customers – Assessment:
  Application form.
• Call handling experience – Assessment:
  Application form.
• Working within an office environment – Assessment:
  Application form.
• Working with the public within a customer service environment – Assessment:
  Application form.

Evidence: 3 GCSEs (Grade A –

C) or equivalent including Mathematics and English Or, through previous employment experience, able to demonstrate good literacy and numeracy skills.