Facilities Assistant

We're currently recruiting a dedicated Switchboard operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 30 hours per week.

As a Switchboard operator, you will use your skills to maintain a high standard of facility management with the wider facilities team. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Healthcare? Here's what you need to know before applying:

• Receiving and assisting callers with their requests and or complaint in an appropriate and professional manner consistent with their needs and which reflects the high standard of care and commitment provided by the Trust.
• Receiving and recording details of requests and/or complaints, checking information and providing the caller with a task  response time.
• Contact service providers. Allocate tasks to nominated officer, giving clear, concise and timely information.
• Update and maintain the Helpdesk database, ensuring all details relating to each task is clear and concise, updates are recorded, and records are closed once tasks have been completed.
• To provide a 24 hour monitoring and response service for the Trust’s alarm systemwarm, ensuring correct procedures are initiated on activation of an alarm.
• Maintain communications with service providers to ensure tasks can be tracked, and enquiries regarding progress can be dealt with efficiently.
• As part of the facilities team assist with the monitoring of tasks to ensure they are completed in line with Service Level specifications.
• As part of a Team ensuring that a safe working environment is maintained, keeping work areas clean and tidy, reporting faulty equipment, and completing incident reports where required.
• Participate in ongoing training and development in conjunction with the Departmental Manager and Supervisor.
• To provide a comprehensive Helpdesk service to the Trust, Skanska, Medirest and HCP.
• To carry out duties in line with Departmental,null,Medirest, and Trust’s Policies and Procedures.
• As part of a team ensures relevant information is shared, provide advice and assistance to team members.