Shift Leader Little Express

Pay

Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we also have opportunities. We schedule contracted hours within your availability windows, and you’ll have 3 weeks’ notice of exactly when your shifts will be. If your times are close but not exact to the advertised times, we still love to hear from you.

Availability window:

• Tue 06:30 – 17:30
• Wed 06:30 – 17:30
• Fri 15:00 – 24:00
• Sat 10:00 – 21:00

Customers are at the heart of everything we do. As a Shift Leader you will support the store team, keep operations running smoothly, and look after customers, colleagues and communities everyday.

• Work in a fast‑paced retail environment, with a variety of products.
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening to them and helping them leave the store with what they came for.
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
• Guide and support colleagues in‑store, ensuring a safe place to work and shop.
• Maintain a great understanding of store performance, and assist managers in delivering actions that improve store operation.
• Lead from the front and set a great example for colleagues.
• Coordinate the store team to deliver an easy, fuss‑free shopping experience for customers.
• Support colleagues, ensuring they deliver daily priorities and take regular breaks.
• Open and close the store, complete duty cover, ensure decisions made are right for everyone's safety.
• Serve as the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Keep the store clean, tidy, well‑presented.
• Support managers to coordinate seasonal, community and charity events.
• Contribute to a great team atmosphere, inclusive of everyone.
• Provide great customer service by listening to customers and putting them first.
• Keep the team well informed on communications, changes, updates.
• Stay knowledgeable about store performance and look for ways to improve and simplify operations.
• Coordinate store improvements and remove obstacles to great service.
• Follow health and safety routines and procedures, ensuring colleagues do the same.
• Recognise and celebrate colleagues providing great service.

• Be a great role model, always giving thoughtful customer service that meets every customer's needs.
• Build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere.
• Communicate clearly, using various methods to keep the team well informed and up to date.
• Be comfortable taking the lead and overseeing the store in the absence of a manager.
• Make good decisions, be flexible, and comfortable handling change to ensure everything is right for customers and colleagues.
• Be motivating to inspire the team to deliver beyond expectations.
• Stay curious and seek ideas to serve customers, communities, and the planet better.

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus bank holidays).
• Request flexible working from day one.
• Get 10% off and 15% on pay day weekends, saving up to £2,000 a year with the Colleague Club Card.
• Access to free wellbeing services with a range of resources.
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
• Benefits to suit you, choose what you use: discounts, shares, cycle‑to‑work schemes.
• Uniform provided and policies to support all life moments.
• Access to colleague networks for support.

Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." We aim to be a business for all stakeholders.

Diversity, equity and inclusion (DE&I) means we always want you to feel represented. We welcome flexible working options and support across life stages.

We are proud to have been accredited Disability Confident Leader and are committed to a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please .

Applicants must be 18 or over (except for roles requiring early/late hours or involving specific departments). Tesco will only recruit individuals who have passed the school leaver's age.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves work in areas such as warehouse, beer, wine & spirits, counters, bakery and driving roles.

Please visit  for more information about us.