Neighbourhood Housing Assistant

Job Description

Are you passionate about delivering excellent customer service and making a real difference in your community? We're looking for a proactive and organised individual to join our centralised team of Neighbourhood Housing Assistants. In this role you'll be based at our Pollards Hill, London office where you'll play a vital role in delivering high-quality customer liaison, administration, and reception services. As the first point of contact for customers and visitors, you'll handle tenancy and neighbourhood queries with professionalism and care, helping to ensure a positive experience for everyone who interacts with us.

• Own it:
  We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
• Better together:
  We believe in the power of collaboration. By working together with our colleagues, customers, and partners we achieve greater outcomes and strengthen our communities.
• Lead by example:
  We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
• Be the change:
  We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most., If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.