Retail Trainee Manager

Overview

Majestic Wine is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company has recently passed back into private ownership following the acquisition of Fortress Investment Group and is undergoing an ambitious transformation programme. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers both online and in‑store.

Majestic’s key strength is over 1,000 WSET‑trained colleagues offering knowledgeable, friendly service across all channels.

As a Majestic Trainee Manager you will embark on a 12‑month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager setting you up for future success.

• Drive store performance by maximising sales opportunities and optimise KPI performance. Identify focus KPIs and build plans to improve them and exceed targets.
• Deliver exceptional market‑leading customer service to drive business growth through customer loyalty & repeat purchases.
• Offer VIP concierge service, actively contacting customers with updates on products and tastings.
• Sell the story not the discount. Share passion for product with customers through an in‑depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
• Involve in all operational tasks to establish a thorough understanding of the day‑day operations of running a Majestic Wine store – from delivering wine to our customers, merchandising stock deliveries and contacting our valued customers to drive sales opportunities.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store.
• Remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Take ownership of your own development, utilising the support and resources available.
• Be an example of Majestic’s Ways of Working and source support for more junior team members, feeding back to your Store Manager as appropriate.

• Experience of working as part of a team in a fast‑paced, target‑driven retail or hospitality environment.
• Ability to deliver exceptional customer experience & service to every single customer.
• Prioritise and strategically problem solve in high‑pressure environments.
• Self‑motivated, able to thrive when working alone and as part of a team.
• A can‑do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet the ever‑changing demands of our business.
• Excellent communication and time management skills.
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
• Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.

• Competitive Salary & Performance Bonus
• Up to 20 % staff discount
• Career development opportunities – we are passionate about nurturing our internal talent, offering career progression supported by our excellent in‑house training schemes.
• Fantastic incentives that take you around the world to explore our different vineyards.
• A contributory Company Pension Plan
• Life Assurance (Worth 2 times your annual salary)
• Uniform provided
• 29 days holiday, including public and bank holidays.
• PLUS invites to wine tasting events
• Access to Retail Trust which includes:
  Retail Rewards including Instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
• Company maternity, paternity and adoption leave after 26 weeks.
• Long service rewards
• Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
• Company sick pay scheme

• Contract:
  
  Permanent
• Hours:
  
  45 Hours Per Week
• Must be willing to work in the following stores and surrounding area:
  Esher, Cobham, Banstead

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.