Service Support Manager Downs H&C

Service Support Manager
- Surrey Downs H&C

The closing date is 01 February 2026

We are looking for a Service Support Manager to lead and develop the administrative teams at East Elmbridge PCN and Molesey Community Hospital. You will ensure efficient, high-quality business support, drive service improvements, and manage staff performance, training and development.

This role provides a key link between administrative and clinical teams, supporting operational processes, systems and resource management while promoting a culture of excellence and continuous improvement. The ideal candidate is proactive, organised and collaborative, passionate about delivering effective administrative services that enhance patient care.

• Ensure efficient and effective business and service administrative support is in place
• Overall line management and performance of administrative service within East Elmbridge PCN
• Implement all administrative requirements, developments and day‑to‑day operations within business support
• Build knowledge and expertise in technical skills within business administration systems
• Carry out internal investigation of business support related breaches and incidents
• Support implementation of new technologies
• Identify cost and operational efficiencies
• Develop strong engagement and relationships across the service line with both administrative support and clinical staff
• Cultivate a learning and supportive environment where best practice is shared across the service line and adopted as standard operating practice
• Promote a culture of continuous improvement and share knowledge across the service line to improve efficiencies, increase patient care and drive down costs
• Be an integral part of the management team in providing support in complex tasks such as process redesign, mapping, changes in service and human resource issues and progress areas of work that need improving

Surrey Downs Health and Care (SDHC) delivers care closer to people’s own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person‑centric care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:

• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
• Epsom and St Helier’s University Hospitals NHS Trust

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It’s on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.

Please refer to the attached job description and person specification for more details about the role.

Please refer to the attached job description and person specification for more details about the role.

• Degree/Diploma or relevant experience
• Specialist knowledge of a range of management and operational areas acquired through training or equivalent experience

• Experience in leadership/management role
• Experience of staff supervision, management of absence and performance management
• Able to deal with complaints and service level concerns to a high standard
• Expertly allocate, check and audit work, identifying training needs and devising and delivering training for admin staff as appropriate
• Understanding of personal health and safety responsibilities
• Knowledge and understanding of the working of the NHS and the wider healthcare system
• Knowledge of Health Roster and responsibility for publishing, approving and finalising
• E…