Customer Service Executive; Engineering

Customer Service Executive (Engineering)

28,000 - 30,000 + Training + Progression + Company Bonus + 33 Days Holiday

Horley

Are you from a customer service background, with experience working in an office environment, looking for a varied and exciting role in a lively office environment where you can make a real impact on customer satisfaction?

On offer is the opportunity to join a successful manufacturer and supplier, known for its long-term staff retention, providing extensive training programmes to enable your progression and a company bonus.

In this role you will be delivering exceptional customer service by addressing enquiries, resolving issues, and building strong customer relationships. You will be supporting customers with pricing queries, liaising with internal departments to ensure swift resolutions. Your focus will be on ensuring customer satisfaction and supporting customer retention and sustainable business growth.

This dynamic company are a leading supplier of products, solutions and services to the building services sector, specializing in the distribution of pipework, heating, ventilation and air conditioning equipment. With a strong focus on quality and customer care, the company is established as a reliable and trusted provider.

This role would suit someone from a customer service or sales background, having worked in an office environment, looking to join a stable company and an energetic office environment that will allow you to progress and develop your skills, whilst increasing your earnings.

The Role
Deliver a positive, professional customer experience across all communication channels.
Take ownership of customer queries, from start to finish, ensuring timely and clear resolutions.
Investigate and resolve complaints efficiently, escalating when needed while maintaining responsibility for customer communication.
Monday - Friday, 8:00 - 5:00, 40 hours

The Person
Customer service background
Worked within an office environment
Commutable to Horley

Reference Number: BBBH
24204

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.