Customer Service Operative - Gas Contractor

Job Title:

Customer Service Operative

Location:

Surrey - SM2
Salary: £25,667.20 per annum (after 3 months - £26,208)
Sector:
Gas Contractor
40hr week
Shifts are 8-5 then 9-6, alternating. 1 Saturday per month.
Please note with the Saturday shift, this is on a rota basis and CSO's cannot select which Saturday they will work

This role is for a FULLTIME position, based in our call centre. As part of this role, you will be working within a team of skilled Customer Service operatives covering all domestic gas service contracts. The successful candidate will be responsible for delivering great customer experience through a variety of customer contract channels (phone, email, live chat etc). You will ensure our customers and engineers receive a friendly, professional and consistently high quality service helping to resolve various queries and get it right first time.

• Achieve Exceptional standards of customer service and always deliver 'The Perfect Repair'
• Answer calls from customers, enginees and clients and facilitate appointments i line witrh the contract conditions.
• Plan engineers work
• Carry out diary management
• Book service appointments
• Approve engineers timesheets
• Monitor and action escalation reports
• Support the Gas department with administration tasks.

• Must be able to work in a busy and high-pressured environment
• Must be able to handle challenging calls and remain calm under pressure
• Excellent communication skills at all levels (both written and verbal)
• Previous experience in a customer service/call centre role preferred
• Gas/Home maintenance experience preferred, but not essential
• Exceptional customer service skills
• Understanding delivery of best value and continuous improvement
• Good organisational skills
• Demonstrate initiative and a good work ethic
• Openness to learning

• Established in 1966 we now employ over 400 members of staff, yet remain a family run business, with strong family values
• Enviable reputation for high staff retention rates
• Role specific training and development
• Equal opportunities employer, with a culture to promote from within
• Mental Health awareness and resources
• We promote cycle schemes to encourage healthier lifestyles
• Yearly annual leave increase after 5 years of service
• Open door policy
• Living Wage employer
• Members of the 5% club

If you feel as so this CUSTOMER SERVICE OPERATIVE ROLE is for you -  directly to: