Customer Service Operative

Customer Service Operative

Location:

Cheam
Salary: GBP
25,667 per year. Increases after probation

Hours:

Alternate shifts are 8am - 5pm, then 9am - 6pm. 1 Saturday per month.
Job type:
Full-time, permanent
Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team.
Responsibilities of the Customer Service Operative:

· Achieve exceptional standards of customer service and always deliver The Perfect Repair

· Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions

· Plan engineers work

· Carry out engineer diary management

· Book service appointments

· Approve engineers' timesheets

· Monitor and action escalation reports

· Support the gas department with administration tasks
Requirements of the Customer Service Operative:

· Must be able to work in a busy and high-pressured environment

· Must be able to handle challenging calls and remain calm under pressure

· Excellent communication skills at all levels (both written and verbal)

· Previous experience in a customer service/call centre role preferred

· Gas/Home maintenance experience preferred, but not essential

· Exceptional customer service skills

· Understanding delivery of best value and continuous improvement

· Good organisational skills

· Demonstrate initiative and a good work ethic

· Openness to learning
If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now