Business Support Administrator

Job Introduction

As a Business Support Administrator, you will be part of our valued team within our Surrey Child and Family Health Services.

• Starting salary from £23,875 (FTE) with access to our group pension
• Full time and part time roles available
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases such as grocery shopping, as well as cashback and voucher offers for you and those you care about
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face‑to‑face help with your mental and physical wellbeing – from healthy recipes and activity challenges to post‑trauma support, legal, debt and life‑management help, as well as career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open and just culture where you’re encouraged to have and implement ideas that help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ring‑fenced innovation funding each year

The Business Support Administrator role will be based in Guildford and involves supporting our Surrey‑wide service. HCRG Care Group is a flexible‑first employer; while you will have an office base, our teams work in agile, flexible/hybrid arrangements.

• Screen and triage referrals into the Single Point of Access (SPA) from GPs, service users, carers, and partner organisations
• Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly
• Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems
• Provide signposting to HCRG Care Group services and other agencies
• Handle call‑backs to referrers, data cleansing, appointment booking/rescheduling, and issue correspondence to patients
• Maintain and update clinical systems, databases, and clinic templates
• Provide general administrative support, including stock ordering, correspondence handling, information distribution, and minute‑taking
• Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings, and process child protection/Marac correspondence
• Work flexibly to cover colleagues and ensure service priorities are met

Essential:

• Good general education to at least GCSE level or equivalent, including Maths and English
• Administrative experience in a busy, customer‑facing environment
• Excellent customer service skills
• Accurate and efficient keyboard skills
• High levels of computer literacy – including a good working knowledge of Microsoft Office packages (Outlook, Word, Excel)
• Ability to work as part of a team
• Effective interpersonal and communication skills, both verbal and written
• Good telephone manner
• Polite and helpful customer service attitude
• Ability to work with discretion, sensitivity and maintain confidentiality
• Good planning and organisational skills and ability to meet deadlines
• Ability to prioritise and manage workload in a busy environment

Desirable:

• Minute taking experience
• Knowledge of clinical systems or databases

Other requirements: the successful applicant will need to be a car driver.

Please see attached job description for full personal specification.