Route Supervisor

Classification:
Non-Exempt

Job Summary:

The Route Supervisor supports the Service Department in the goal to provide excellent customer service at all times and assists with the management of route districts. The RS reports to the District Manager.

• Assist in the development of a district to be a highly productive team, through continual training, regular meetings, daily check‑in, fostering a positive work environment, route rides, supervising and building strong relationships with each RSR.
• Assist the DM as assigned, to ensure customer loyalty and outstanding customer Service through customer visits, audits, new installs, problem solving, openly communicate and negotiate with customers.
• Leading their district to success, communicate changes and policies, evaluate route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
• Support the department so that all company policies and procedures are followed, including safety and Service SOP. Evaluate service procedures and make recommendations.
• Complete general route responsibilities when necessary. Safely operate company vehicles, following all applicable laws and company policy.
• Assist in retention and growth, sales, promotions, contests, proper product mix and continued customer relationships.
• Perform, as needed, all of the responsibilities of a RSR at a higher level and with a managerial perspective, evaluating the route and the RSR performance on the route.
• Perform all of the responsibilities of a Route Relief/Utility RSR as needed.
• When running a route, up‑sell, cross‑sell and sample all lines of service or product, and ensure a profitable product mix. Monitor and report competitive activity. Keep service agreements current and renewed.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

• Work with and support other service personnel as required by supervision.

• Have and maintain a valid Driver’s License and be 21 years or older.
• Maintain a driving record free of chargeable accidents, speeding, safety or other violations.
• Demonstrate excellent skills in customer service and route sales.
• Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

• High School graduation or similar experience.

• Frequently within the branch area.

• Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
• Indoor and outdoor areas of a typical industrial facility.

• Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

Résumé des fonctions:
Le superviseur d’itinéraire soutient le département de service dans l’objectif d’offrir un excellent service à la clientèle en tout temps et aide à la gestion des itinéraires du district. Le superviseur d’itinéraire relève du directeur de district.

• Assiste dans le développement d’une équipe de district pour qu’elle soit très productive grâce à une formation continue, à des réunions régulières, à des rencontres quotidiennes, à un environnement de travail positif, à des trajets et à l’établissement et la supervision de relations solides avec chaque représentant.
• Aide le directeur de district pour assurer la fidélité des clients et un service à la clientèle exceptionnel grâce aux visites des clients, aux vérifications, aux nouvelles installations, à la résolution de problèmes, à la communication ouverte et à la négociation avec les clients.
• Dirige leur district vers la réussite, communique les changements et les politiques, évalue l’organisation des itinéraires, projette une image professionnelle et exige de même de son équipe, et…