Security Site Supervisor

Security Site Supervisor – Allied Universal

Join to apply for the Security Site Supervisor role at Allied Universal
. Allied Universal is North America’s leading security and facility services provider, employing approximately 300,000 personnel. We pride ourselves on fostering a promote‑from‑within culture and offer competitive benefits for most full‑time positions.

• Location: Guildford – Surrey, BC
• Position Type: Full Time Permanent
• Wage: $29.00 - $30.00 per hour
• Schedule: Monday to Friday – 0900 to 1700

Allied Universal is seeking a professional and reliable Security Site Supervisor to join our team at a busy shopping centre in Guildford, Surrey, BC. This high‑traffic retail environment requires a strong security presence to support guest safety, tenant needs, and property protection.

As a Security Guard, you will play a critical role in maintaining a safe and welcoming environment. You will be responsible for regular patrols, incident response, reporting, and providing support to mall guests and retailers.

• Valid BC Security Worker Licence in good standing
• Completion of Basic Security Training (BST)
• Occupational First Aid Level 1 or 2 (OFA‑1) or willingness to obtain within 60 days
• High school diploma or equivalent; post‑secondary in Criminology, Security Management, or related field considered an asset

• 3–5 years of security experience in a high‑traffic environment (mall, retail, commercial, or similar)
• 2+ years in a supervisory or lead‑hand role (Shift Lead, Senior Guard, Acting Supervisor, etc.)
• Proven experience in incident response, report writing, and customer service
• Experience working with or coordinating third‑party contractors, tenants, and building management is an asset

• Strong understanding of mall security operations, including:
  • Access control & key control
  • Patrols, CCTV monitoring, and alarm response
  • Incident reporting and evidence preservation
• Ability to lead, coach, and motivate a diverse team of security officers
• Excellent written and verbal communication skills for reports, emails, and tenant/management interaction
• Strong decision‑making and problem‑solving skills in fast‑paced or high‑pressure situations
• Comfortable using Guard Tour systems, incident management software, radios, email, and basic MS Office (Word/Excel/Outlook)
• Scheduling and payroll experience

• Professional, calm, and customer‑service oriented demeanor
• High level of integrity, reliability, and accountability
• Confident dealing with escalated situations, including trespassers, disturbances, and medical calls
• Able to work independently and as part of a team, with minimal supervision

• Willing and able to work days, evenings, weekends, and holidays, including on‑call or overtime as required by site operations
• Ability to stand/walk for extended periods and perform physically demanding tasks as part of patrols and incident response

Mid‑Senior level

Full‑time

Other, Information Technology, and Management;
Professional Services

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.