Store Manager, Retail & Store Manager

Kiokii Inc. is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 25 stores across North America to-date and more to come!

We are thrilled to announce the opening of our new store at  Guildford Town Centre  , and we are looking for enthusiastic applicants to join our team as a Store Manager.

About the Role
As a Store Manager, you will lead the team to provide top tier customer service with outstanding product knowledge to all clients and maximize sales. Including but not limited to…

Oversee daily store operations by scheduling shifts, assigning duties, organizing meetings, and managing team calendars

Lead team to drive sales and meet targets by ensuring exceptional in-store customer experience, all while adhering to company standards and best practices

Develop, implement, and execute marketing strategies designed to enhance sales and overall performance

Design and enforce systems, policies, procedures, and standards to ensure operational consistency and efficiency

Analyze market research and trends to assess consumer demand, forecast potential sales volumes, and the impact of competitors’ activities on sales, providing insights for head office reporting

Document sales and revenue for head office reporting

Monitor and enhance the store's customer service standards and staff performance, promptly address customer complaints, and elevate issues to higher management when necessary to ensure customer satisfaction

Manage the recruitment and onboarding of new hires by conducting interviews and providing on-site training

Motivate and engage staff to uphold high morale and deliver exceptional customer service, fostering a positive and productive store environment

Ensure accurate stock management by monitoring inventory levels, minimizing discrepancies, and optimizing product availability

Source and liaise with head office and suppliers, monitor budgets effectively, and oversee weekly product restocking to ensure optimal inventory levels

Perform additional duties as assigned

What We're Looking For

Candidates must possess a Bachelor's degree in Business, Retail Management, or a related field

A strong track record with 5 years of retail experience, including at least 2 years in a store management position

Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to lead staff and enhance the customer experience

Skilled in effective communication and building strong interpersonal relationships

Demonstrated strong leadership and store operation capabilities

Proven problem-solving skills and ability to handle customer complaints effectively

Ability to work in a fast-paced and dynamic retail environment

Ability to analyze sales reports, market trends, and customer behavior

Experience in inventory management and stock control

Familiar with retail operations, including sales, merchandising, and customer service

Proficient in budgeting, financial reporting, and cost control for head office oversight

Adept at developing and implementing strategies to drive sales and enhance performance

Vacancy type: NEW

Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.

The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.

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