Counter Salesperson Job Surrey area,BC Canada,Retail

Job Description

The Counter Salesperson provides sales support to walk-in customers who come to our Profit Centre counters. The Counter Salesperson will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, the Counter Salesperson will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.

To experience success in the position, the Counter Salesperson will:

Provide a professional atmosphere for our walk-in customers

Uphold our core values and ethics with every interaction

Be an effective teammate in the Profit Centre

Understand the benefits and qualities of the different products the Profit Centre sells

Be courteous, friendly and build relationships with customers and vendors

Job Duties and Responsibilities

Assist customers who purchase material at the Profit Centre counters

Research product for customers and provide recommendations on our assortment of product

Drive sales growth through ownership of counter merchandising and product promotion

Assist teammates with bulk orders when needed

Maintain product knowledge on all product offerings

Enter, pick, and pack sales orders generated at the counter

Maintain and clean the counter area including any merchandising displays

Inform the buyer when stocks levels are low

Follow up on backorders with vendors and provide customers accurate delivery dates

Process returns to customers both on account and cash sales including paperwork in compliance with all procedures

Perform other tasks as requested by the Profit Centre Manager

Qualifications

Grade 12 diploma or equivalent;
College and/or University degree an asset

A minimum of 2 years of experience with customer service or counter sales

Outstanding customer service and verbal communication skills

Excellent relationship building skills with customers, vendors, and teammates

Ability to learn and operate the applicable software system used to process orders

Intermediate math skills with a strong attention to detail

Ability to learn how to operate material handling equipment

Possess a strong work ethic and a high standard of integrity

Ability to work well independently and in a team setting

Preferred

Skills:

Previous experience with or knowledge of products sold in the HVAC/R Industry.

Experience using HVAC Wholesale ERP, Word, Excel, and Outlook

Additional Information

Salary Range - $47,000 - 50,000


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