Assistant Manager, Guest Experience Guildford Town Centre

Assistant Manager, Guest Experience (Permanent) | Guildford Town Centre

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lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive, and growth-focused environment for our people.

The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers lead from the floor to build, manage, and develop team members, creating an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow.

They ensure their team delivers outstanding guest experience in line with company values and directives.

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
• Engage team members by helping them understand how their work supports the success of the store and of lululemon overall.
• Implement the Store Manager’s People vision for the store and cascade to team members.
• Support Store Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets.
• Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check‑ins.
• Lead performance management activities, including direct feedback and continuous check‑ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.
• Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education.
• Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations.
• Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to “make it right” for guests.

• Partner with other managers to review business data and metrics (e.g., profit and loss statement) to inform planning processes (e.g., quarterly business review, sales planning, and hiring strategy).
• Maintain strategic product presentation/visual merchandising by ensuring product recovery, restock, destock, or minor visual merchandizing changes are accomplished.
• Open and close the store in accordance with the opening and closing procedures.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

• Accountable for delegated aspects of controllable budget and labor hours.

• Leadership role directly responsible for subset of store employees as delegated by Store Manager.

• Inclusion & Diversity:
  Creates/supports an inclusive environment that values/celebrates differences.
• Integrity:
  Behaves in an honest, fair, and ethical manner.
• Leadership:
  Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people.
• Guest
  
  Experience:
  
  Actively creates an inclusive, high-caliber experience and connection for every guest through team members.
• Team Building:
  Creates and develops teams that maximize…